2. Who offers goods on Alibaba?
Theoretically, anyone can offer their goods on Alibaba, because the sellers are not verified. Many merchants on Alibaba are so-called agents, who cooperate with different producers.
3. What products are available for purchase on Alibaba?
You can buy just about anything on Alibaba – textiles, electronics, machinery, tools, packaging, etc.
4. Is Alibaba also suitable for private people?
Alibaba is for businesses, for individuals there are other similar platforms such as AliExpress. With most merchants on Alibaba, you can only buy goods in larger quantities.
5. Why do some Chinese companies avoid Alibaba?
Some big companies don’t want to be associated with Alibaba because they are afraid it will put them in a bad light, and they don’t want to earn their big customers.
6. Why are prices on Alibaba often higher or much lower than usual?
While many merchants on Alibaba state that they produce themselves, it is often the case that they are actually sub-merchants or agents. This means that they do not produce the products themselves, but buy them from other producers. This can make the goods significantly cheaper or more expensive, depending on which products they buy from the producers. Because often they buy up the sorted out B-goods and thereby arise very low prices. However, if they buy high-quality goods, it becomes more expensive, because a middleman comes more into play.
7. How can I complain about defective goods at Alibaba?
As a buyer on Alibaba, you have virtually no legal certainty, which means that even with very clear complaints, it is very difficult to get justice. For larger orders, it may be worthwhile to call in a lawyer. For smaller orders it is usually not worth it, because it is too expensive to translate all documents into Chinese and because no consulates are involved.